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Friday, July 2, 2010

Justifying a Service Fee.



We charge 20% for delivery to cover delivery, installation, and removal. It takes every penny of that to insure that our perfect product presents itself as perfect. However, with this money we are there for the entire event, we assist the planners in load in and dock management, table installation, and we try and assist the caterers during the event by removing trash, organizing docks-preparing for load out. At the end of the event we are involved with the client, we make sure they never have to lift a finger and will secure and deliver anything the want us to from the venue, We make it a point to be the last vendor out and will usually clean up after others. This attentive service pays off a million fold. Not only do you gain a reputation as a team player, you gain respect from other vendors and the venue itself which parlays in recommendations and referrals. Your business is essence is just great to have around. If you give to the event instead of taking, your product, service, and reputation will sell itself and you will be able to raise your minimum and service fee. There will be much that your client will not see behind the curtain, but after all said and done you have given them way more then their monies worth but no good deed goes unrewarded. There is no such thing as a golden rule, you have to work hard for the gold.

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